These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you") and Autobook Line, [legal entity name — e.g. "Autobook Line LLC"] ("Autobook Line," "we," "us"). By checking a box, submitting a booking or order form, or otherwise accessing or using the service described below (the "Service"), you accept these Terms in full. If you're accepting on behalf of a company, you confirm you have authority to bind that company. If you do not agree, do not use the Service.
Autobook Line provides an AI voice agent ("Sarah") that answers inbound phone calls on behalf of Customer's business, gathers job or appointment details from callers, checks Customer's calendar availability, books appointments, and sends SMS confirmations to Customer and the caller. The Service integrates with third-party platforms including Twilio (telephony/SMS), Google Calendar, Google Sheets, and an underlying voice-AI model provider, and Customer's use of the Service is also subject to those providers' own terms.
The Service is intended for use by businesses and individuals acting in a business capacity, and is not directed at consumers or minors. You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service you represent that you meet these requirements and that your business is lawfully permitted to operate in its jurisdiction.
You are responsible for maintaining the confidentiality of any login credentials, API keys, or connected-account access (Google, Twilio, Make.com, or similar) used with the Service, and for all activity that occurs under your account. Notify us immediately at gabi@autobookline.com if you suspect unauthorized access. We are not liable for any loss arising from your failure to safeguard your credentials.
Calls handled by the Service may be recorded and transcribed for booking accuracy, quality review, dispute resolution, fraud prevention, and improving the AI agent. Where required by law, callers will be notified that the call may be recorded or handled by an automated system. Recording-consent laws vary by state and country — some require the consent of only one party to the call ("one-party consent"), while others (including California, Florida, and several others) require the consent of all parties ("two-party" or "all-party consent"). Customer is solely responsible for ensuring that the Service is configured and used — including any outbound or follow-up calls — in a manner that complies with the call-recording consent laws applicable to the states or countries where its customers and callers are located. Autobook Line provides the infrastructure to play a recording disclosure to callers where configured, but does not independently verify Customer's compliance with local recording law.
The Service sends SMS messages to callers and to Customer to confirm, reschedule, or cancel appointments. By providing a phone number in connection with a booking, a caller consents to receive transactional text messages related to that booking. Message frequency varies by appointment activity; message and data rates may apply. Recipients may reply STOP to opt out of further messages and HELP for assistance at any time. Customer is responsible for ensuring its use of the Service's SMS functionality complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, carrier messaging policies, and any applicable 10DLC/A2P registration requirements, and for honoring opt-out requests promptly. Autobook Line is not liable for messages blocked, delayed, or filtered by a carrier.
The Service uses an AI voice agent to interpret spoken requests and convert them into structured bookings. While the Service is designed to confirm key details (name, address, phone number, appointment window) back to the caller, AI-generated interpretations can occasionally be incomplete, delayed, or incorrect — for example due to background noise, accents, poor call quality, or an ambiguous request. The Service is provided as a productivity and dispatch tool, not a guarantee that every call will be captured or booked correctly. Customer should treat automatically booked appointments as provisional until reasonably confirmed, and the Service flags lower-confidence bookings (e.g. unverified addresses or phone numbers) in the dispatch log for that reason. Customer remains responsible for its own quality control over jobs booked through the Service.
You agree not to: (a) reverse-engineer, decompile, or attempt to extract the underlying models, prompts, or source code of the Service; (b) use the Service to transmit spam, malware, or unlawful, harassing, or deceptive content; (c) use the Service in a way that violates any telecommunications, robocall, or messaging law; (d) resell or white-label the Service without a separate written agreement; or (e) interfere with or attempt to disrupt the Service's infrastructure. We may suspend access for a violation of this section without prior notice where reasonably necessary to protect the Service or other users.
Fees for the Service are set out in the order form, quote, plan, or checkout page Customer agrees to at signup. Unless stated otherwise, fees are billed in advance on a recurring monthly basis and automatically renew each billing period until cancelled. You authorize Autobook Line (or its payment processor) to charge your payment method on file for all applicable fees. If a payment fails, we may suspend the Service until payment is resolved. Prices may change with at least 30 days' notice before the change applies to your next billing cycle.
You may cancel your subscription at any time, effective at the end of the current billing period; you will retain access to the Service through the end of the period you've already paid for. Except where required by law or expressly stated on your order form, fees already paid are non-refundable, including for partial billing periods. If we materially fail to provide the Service and do not cure that failure within a reasonable time after written notice, you may terminate and request a pro-rated refund for the unused portion of the current period as your sole remedy for that failure.
Where offered, a free trial or demo period gives Customer access to the Service for evaluation purposes only, without charge, for the period stated at signup. We may end or modify a trial at any time. If Customer does not cancel before the trial ends and a payment method has been provided, Customer authorizes Autobook Line to begin billing at the applicable plan rate when the trial converts. Trial data and configurations may be limited compared to a paid plan.
The Service depends on third-party infrastructure — including Twilio, Google, Make.com, and the underlying voice-AI model provider — that Autobook Line does not control. Autobook Line is not responsible for outages, rate limits, policy changes, pricing changes, or data handling by these third parties, though we will make reasonable efforts to notify Customer of any known disruption affecting the Service. Customer's use of these third-party platforms through the Service is also governed by each provider's own terms of service and privacy policy.
Autobook Line retains all right, title, and interest in and to the Service, including the underlying software, voice-agent configuration, prompts, workflows, and any improvements made to them, whether or not developed based on Customer feedback. Customer retains ownership of its own business data, including caller information, calendar data, and recordings generated through Customer's use of the Service ("Customer Data"). Customer grants Autobook Line a limited license to use Customer Data solely to provide, maintain, and improve the Service. Autobook Line will not use Customer Data to train models shared with other customers without Customer's consent.
Each party agrees to protect the other's non-public business, technical, and pricing information disclosed in connection with the Service ("Confidential Information") using at least the same degree of care it uses for its own confidential information, and not to disclose it to third parties except to service providers bound by similar confidentiality obligations, or as required by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVERY CALL WILL BE ANSWERED, TRANSCRIBED, OR BOOKED CORRECTLY.
TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOBOOK LINE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, OR LOST DATA, ARISING FROM OR RELATING TO USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AUTOBOOK LINE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE FEES CUSTOMER PAID FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations apply regardless of the legal theory the claim is based on, and will not apply to the extent a jurisdiction does not allow the exclusion or limitation of certain damages.
Customer agrees to indemnify, defend, and hold harmless Autobook Line and its officers, employees, and contractors from any claim, liability, loss, or expense (including reasonable attorneys' fees) arising from: (a) Customer's use of the Service in violation of these Terms or applicable law, including call-recording or messaging-consent laws; (b) a dispute between Customer and its own customers or callers; or (c) Customer's negligence or willful misconduct. Autobook Line agrees to indemnify Customer against third-party claims that the Service, as provided by us and used in accordance with these Terms, directly infringes a valid U.S. patent, copyright, or trademark, subject to the liability cap in Section 17.
Our Privacy Policy describes what information the Service collects, how it's used, and who it's shared with, and is incorporated into these Terms by reference. In summary: Autobook Line processes caller information (name, phone number, address, and stated issue) and stores it in Customer's connected Google Sheets and Google Calendar. Customer is the data controller for its callers' information and is responsible for its own privacy notice to callers where required by law. Autobook Line does not sell caller data to third parties.
These Terms remain in effect for as long as Customer uses the Service. Either party may terminate as set out in Section 11 or the applicable order form. Autobook Line may suspend or terminate the Service immediately, without refund, if Customer's use poses a security risk, violates these Terms, involves unlawful conduct, or if fees remain unpaid after notice. On termination, Customer's access ends and Autobook Line may delete Customer Data after a reasonable retention period, except as needed to comply with law or resolve disputes.
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party providers (Twilio, Google, telecom carriers, cloud infrastructure), natural disasters, war, terrorism, labor disputes, or governmental action.
Before filing a claim, you agree to contact us at gabi@autobookline.com and attempt to resolve the dispute informally for at least 30 days. If unresolved, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered under the rules of [AAA / JAMS — to be confirmed], on an individual basis. You and Autobook Line each waive the right to a jury trial and to participate in a class action or class arbitration. Either party may instead bring an individual claim in small-claims court if it qualifies. This section does not limit either party's right to seek injunctive relief in court for misuse of intellectual property or confidential information.
These Terms are governed by the laws of [state/country to be confirmed — commonly the state where the business entity is formed, e.g. Delaware], without regard to conflict-of-laws principles. Subject to Section 22, any action not subject to arbitration will be brought exclusively in the state or federal courts located in that jurisdiction, and each party consents to personal jurisdiction there.
Customer may not assign or transfer these Terms without Autobook Line's prior written consent, except to a successor in a merger, acquisition, or sale of substantially all its assets. Autobook Line may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate, without Customer's consent.
We may provide notices to Customer by email to the address on file or through in-Service messaging. Customer may provide legal notices to Autobook Line at gabi@autobookline.com. Notices are deemed received one business day after being sent by email.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any right or provision is not a waiver of that right. These Terms, together with any order form and the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject.
Autobook Line may update these Terms from time to time. Material changes will be communicated to active customers by email at least 14 days before taking effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms; if you don't agree to a change, your remedy is to cancel before it takes effect.
Questions about these Terms can be sent to gabi@autobookline.com.